FAQs
When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How do I track my package?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.
Why Can't I Track My Order On The Website?
Please note that the tracking information will be displayed 2-5 days after being updated.
If you can't find tracking information about your package, please check again in 1-2 days.
Why Is My Shipment Status Not Updating?
Your shipment may be delayed for many reasons. Common delays can include weather incidents, customs processing, or shipment backlogs.
What Methods of Payment Do You Accept?
We accept the following payment methods:
- PayPal
- Credit Cards (Visa, MasterCard, Discover, and American Express)
- Debit Cards
What Is Your Return Policy?
If there’s an issue with your order (e.g., defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order. We will assist in reviewing your case, and if approved, we will send a replacement. Please do not return anything before we review your case. Our customer service team will review your request and provide further instructions.
www.LUMIBUBZ.com reserves the right to deny any return request.
You will be responsible for paying the shipping costs for returning your item. Original shipping charges are non-refundable.